Warranty

LIMITED WARRANTY

Our products come with guarantees that cannot be excluded under the  Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Consumers do not have a right to return a product if they:

  • changed their mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found what they believe is a better product elsewhere
  • damaged the product by misusing it – for example, if you dropped the product in the water
  • used the product for a long time and the problem is as a result of usual use.

To be eligible for a return, your item must be unused and in the same condition as you have received it

To complete your return, you need to attach a proof of purchase

All Return Shipping fees will be the clients responsibility

A 20% restocking fee will be assessed on any elective returned purchases. 

Who may use this limited warranty? 

Leredd Inc. (“Company”) warranties apply to Leredd light therapy devices (“Product” or “Products”), and only for Products, registered through leredd.com on behalf of the consumer who originally purchased the Product (“Buyer”).  This limited warranty applies to consumer use only and does not apply when the Product is used in a commercial or institutional setting.

3 Year Complete Warranty Pro Series

Within 3 years of your purchase, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.

1 When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to Leredd. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse . A refund will be issued after the product is received and inspected by Leredd for damage or missing accessories. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases. 


2 Leredd will assess each warranty claim on a case by case basis. Resolution of warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. The warranty is good for 3 years from the date of purchase.  Any and all customer damage to light is not covered under warranty.  This includes breakage/damage from dropping, misuse or tamperingwith/opening the light without prior authorization.  A light and/or product is deemed “open box” or “used” the moment that the seal/packing tape on the box has been cut or opened, regardless of usage and therefore is subject to any any all restocking fees if returned.  NO EXCEPTIONS.


3 Any shipment within the USA, AUSTRALIA,CANADA,NEW ZEALAND  that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $50 fee per carton/box for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price and shipping fees are non-refundable. 


4 Warranty valid only to original purchaser if item purchased directly from www.leredd.com or authorized re-seller and is non-transferable.

2 year Warranty for Active Series

Within 2 years of your purchase, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.

1 When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to Leredd. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse . A refund will be issued after the product is received and inspected by Leredd for damage or missing accessories. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases. 


2 Leredd will assess each warranty claim on a case by case basis. Resolution of warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. The warranty is good for 3 years from the date of purchase.  Any and all customer damage to light is not covered under warranty.  This includes breakage/damage from dropping, misuse or tamperingwith/opening the light without prior authorization.  A light and/or product is deemed “open box” or “used” the moment that the seal/packing tape on the box has been cut or opened, regardless of usage and therefore is subject to any any all restocking fees if returned.  NO EXCEPTIONS.


3 Any shipment within the USA, AUSTRALIA,CANADA,NEW ZEALAND  that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $50 fee per carton/box for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price and shipping fees are non-refundable. 


4 Warranty valid only to original purchaser if item purchased directly from www.leredd.com or authorized re-seller and is non-transferable.

Warranty for accessories

Warranty does not apply for any accessories ( ie.handheld device, mobile rack, door mount kit; goggles etc )

Limited Warranty Does not apply for:

This limited warranty does not apply to: (a) cosmetic damage; (b) damage caused failure to follow the product instructions or to perform any preventive maintenance; (c) modifications; (d) unauthorized repair; (e) damage due to transportation; (f) damage due to liquid contact; (g) damage due to storage; (h) theft or loss of the product; (i) defects caused by normal use or otherwise due to the normal aging of the Product; and (j) to damage due to external causes such as accidents, abuse, damage by natural causes like lightning, floods, or other natural disasters, or other actions or events beyond the reasonable control of the Company.  In addition, component parts or products manufactured by a third party (“Third Party Product”) may constitute, contain, be contained in, incorporated into, attached to or packaged together with, the Product. Third Party Products are not covered by this Limited Warranty, and the company makes no representations or warranties with respect to any third-party product, including any (a) warranty of merchantability; (b) warranty of fitness for a particular purpose; (c) warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.

Implied Warranties 

Except to the extent prohibited by applicable law, all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of the applicable warranty period. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

If you do believe your entitled to a warranty/refund claim please contact us at support@leredd.com

Limitation of Liability 

Except as provided in this warranty and to the maximum extent permitted by law, the company is not responsible to buyer or any third party for direct, special, incidental or consequential damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property.  The company’s liability shall under no circumstances exceed the actual amount paid by you for the defective product. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The foregoing limitations shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. 

Governing Law 

This limited warranty shall be governed by the laws of the State of Victoria, Australia without regard to its conflict of law provisions.

Indemnification 

Buyer agrees to defend, indemnify, and hold harmless Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third party, governmental authority, or industry body, and all liabilities, damages, losses, costs, and expenses, including without limitation reasonable attorneys’ fees, arising out of or in any way connected with (i) Buyer’s access to or use of the Company website, including, without limitation, Buyer’s access to or use of any information presented on or through the Company website, (ii) Buyer’s user contributions to the Company website, (iii) Buyer’s breach or alleged breach of any warranties made by Buyer hereunder or Buyer’s violation of any other provision of these terms, or (iv) Buyer’s violation of any law or the rights of a third-party. Company reserves the right to assume control of the defense of any third-party claim that is subject to indemnification by Buyer, in which event Buyer will cooperate with Company in asserting any available defenses.

Leredd Warranty Policy

Updated: Ist May 2022 

Definition of reasonable use

Reasonable day-to-day wear does not warrant replacement or refund. The below description should be used to inform what you should expect of the robustness of Leredd products given day-to-day usage;

It is reasonable to expect that with day-to-day use of Leredd products, may suffer minor scratches and scuffs. 

Product Warranty

We are committed to Leredd products being of the highest quality, easy to use and delighting you with unparalleled performance and results! For this reason, your satisfaction with Leredd products and Leredd branded accessories, and your ability to use them easily with optimal results is extremely important to us.

If you have an issue with your Leredd product or Leredd branded accessories – please do contact us as soon as possible!

This product warranty applies to Leredd products and Leredd branded accessories available for purchase via our website, www.leredd.com

We also promise to let you know, if we make substantial changes to this policy. If you have any questions – just reach out to contact@leredd.com 

When is my Leredd product covered by warranty?

Leredd warrants that your Leredd device and Leredd branded accessories shall, as of the date of delivery, be free from material defects for a period of two (2) years. (The date of delivery is considered the date that our delivery service has recorded delivering your Leredd product as per delivery tracking, not any other date.)

To be eligible for warranty service, you must contact the Leredd customer service team and have requested a Return Merchandise Authorization (RMA) under warranty, within the warranty period.

What is my entitlement under warranty?

This warranty ensures that your Leredd product and Leredd branded accessories are functional, within the warranty period, given reasonable use and use (please consider the ‘definition of reasonable use’ above). Under this warranty, if a product is not functional within the warranty period, given reasonable use and use – then the customer is eligible for a replacement or refund.

What are the conditions of Leredd’s warranty policy?

Please note the following warranty conditions below. These provide details of warranty terms, remedies and process. 

LIMITED WARRANTY TERMS

Leredd warrants that your purchased Leredd products and Leredd branded accessories shall be free from defects in materials and workmanship, under normal use for a period of two (2) years from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your Leredd product as per delivery tracking, not any other date.)

Leredd provides this limited warranty to you, only if you purchased the product from Leredd, via Leredd’s website www.Leredd.com

Remedies

If a defect with your Leredd product arises within the warranty period you are required to contact the Leredd customer service team with an RMA request under warranty, also within the same warranty period.

If the validity of your RMA request under warranty is accepted by Leredd, Leredd agree to either;

  • repair the product at no charge using new or refurbished replacement parts, or
  • replace the product with a new or refurbished product (with the replacement product being of
  • identical model or functional equivalent), or
  • refund the full amount that you paid for the product

To minimise impact on the environment, Leredd prefers to repair and replace using refurbished parts and products.

Also, as part of our promise to only sell the highest quality products;

  • If the Leredd team agrees to service your product under warranty, the cost of shipping defective products will be covered by Leredd. This means that if Leredd accepts your product to be serviced under warranty, then;
  • In the instance of repairs and replacement – you will not have to pay or will be reimbursed for any shipping charges, or
  • In the instance of refunds – you will be refunded for shipping charges

Any product(s) that have been repaired or replaced under this warranty policy will have warranty coverage for (1) year from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your repaired / replaced unit to you, as per delivery tracking.)

How to obtain warranty service

To obtain warranty service, you are required to contact the Leredd Customer Experience Experts with an RMA request under warranty, also within the same warranty period.

Once our customer service team accepts your RMA request, you will be provided details with confirmation of the RMA. This will provide details of the location where the returned item should be posted to. If you have not received these confirmation details, you are not authorised to return products to Leredd. Leredd retains the right to not process products sent to Leredd without Leredd confirmation of the RMA.

To complete the RMA you will be required to:

  • Ship the products back, within one week of being provided the details of the warranty RMA confirmation. This should be confirmed by the timestamp on the package from the postal service and / or the shipping invoice. Leredd reserves the right to not accept returns that are shipped back outside of this timeframe.
  • Pack the item(s) safely for shipping, to prevent damage during transport. Items should be returned in either their original packaging or packaging providing an equal degree of protection, to the address specified by Leredd. Leredd reserves the right to not accept returns that are damaged during postage, as a result of not being properly packaged for shipping.
  • The RMA number and documentation must be included along with your returned product.
  • Ship the item with a service providing tracking. You must provide this tracking number to Leredd as part of the validity of the RMA. Leredd reserves the right to not accept returns that are posted without a correct and valid tracking number. Please note that you assume the risk of loss or damage to returned product(s) while in transit back to Leredd. 
     Once your return is deemed a warranty replacement, if required, the customer we submit refund requests immediately. You will see the refund as a credit in approximately 5-10 business days, depending on your bank. 

Please also note:

Leredd may also require you to show proof of purchase details and answer certain questions about your use of the product, before providing warranty service.

It is likely that data such as your personalised profile will be removed from Leredd products during warranty servicing. Leredd will not be responsible for any such loss.

Leredd reserves the right to inspect and triage items returned under warranty, prior to issuing replacements or refunds. This is to verify that;

  • A correct and valid tracking number has been received by the Leredd team,
  • The items have been received by the Leredd team in the correct time frame, and
  • The item has been correctly packaged and has not been damaged in freight
  • The item is indeed suffering the issue, permitting claim against this warranty 

Exclusions & Limitation

Please note that this warranty applies only to products and accessories manufactured by Leredd that are marked with the “Leredd” trade name or logo and contain a valid Leredd serial number which has not been removed or altered.

Leredd does not warrant that the operation of the product will be uninterrupted or error-free. For this reason, this warranty does not cover software embedded in any Leredd product and related services provided by Leredd.

This warranty applies only to the original purchaser of the product that was purchased from the Leredd’s website (Lereddphone.com and sub-websites).

Without limiting the foregoing, this warranty does not apply to, the following:

  • use with non-Leredd accessories such as cables and storage cases;
  • normal use or ageing of the product, such as scratches, dents, scuffs, plus loosening and wearing of parts over time;
  • defects or damage caused by misuse, accident, alteration, unusual stress, modification, improper or unauthorized repair, improper storage or third-party applications downloaded to the product;
  • damage caused by using the products outside the permitted or intended uses described in instructions provided by Leredd;
  • modifications of the product’s firmware or software by anyone other than Leredd officially;
    with improper voltage, power supply or batteries.
  • Damage due to excessive moisture

Please note that Leredd reserves the right to disable products in instances of suspected fraud, counterfeit use, stealing or loss during shipment.

Leredd is not responsible for damage or injuries arising from failure to follow instructions related to product use.

Limitation of Damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, LEREDD SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF LEREDD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Law

This limited warranty shall be governed by the laws of the State of Victoria, Australia, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. In the event that a consumer brings any claims arising under this limited warranty, the parties agree that the sole and exclusive jurisdiction shall be the State and Federal Courts located in Melbourne, Victoria.

Contacting Leredd

We want to help you get the most out of Leredd products and services. If you have any questions about this product warranty, please contact us via contact@Leredd.com or write to us at:

LEREDD:  10/15 Sullivan Street, Moorabbin, VICTORIA, AUSTRALIA

LEREDD THERAPY PRODUCTS AUSTRALIAN WAREHOUSE

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